1. Introduction

We want you to be satisfied with Janitor AI. This Refund Policy explains when and how you can request a refund for purchases made on our platform.

By making a purchase on Janitor AI, you acknowledge that you have read and agree to this Refund Policy.

2. Credit Purchases

2.1 Refund Eligibility

You may request a refund for credit purchases under the following conditions:

2.2 Subscription Plans

For subscription plan purchases:

• Monthly plans: You may request a refund within 7 days of the initial purchase or renewal, provided you have not used more than 20% of your monthly credit allocation
• Annual plans: You may request a refund within 14 days of the initial purchase, provided you have not used more than 10% of your annual credit allocation
• Auto-renewals: Refund requests for auto-renewed subscriptions must be made within 3 days of the renewal charge, provided no credits from the renewed period have been used

2.3 Introductory / Promotional Offers

Purchases made under introductory, promotional, or trial pricing are eligible for refunds under the same conditions above, minus the value of any credits already consumed at the standard (non-promotional) rate.

3. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Credits consumed by AI generation: Once credits have been used to generate content (images, videos, chat), the spent credits cannot be refunded
• Account termination for violations: If your account is terminated due to violations of our Terms of Service, Safety Guidelines, or prohibited content policies, no refund will be provided for remaining credits or subscription time
• Content blocked by moderation: Credits used for generation requests that are blocked or filtered by our content moderation systems are non-refundable. Our moderation systems exist to protect platform safety and legal compliance
• Purchases older than 7 days: Refund requests made more than 7 days after the transaction date are not eligible (14 days for annual plans)
• Gift credits or promotional credits: Credits received as gifts, bonuses, or promotional giveaways have no cash value and are non-refundable
• Chargeback accounts: If you initiate a chargeback through your payment provider instead of requesting a refund through us, your account may be suspended and any pending refund eligibility is voided

4. How to Request a Refund

Step 1: Contact Support

Send an email to [email protected] with the subject line: "Refund Request — [Your Order ID]"

Step 2: Provide Required Information

Include the following in your request:

• Your account email address
• Order ID or transaction reference number
• Date of purchase
• Reason for the refund request
• Amount of credits used (if applicable)

Step 3: Review Process

• We will acknowledge your request within 2 business days
• We will review your request and respond with a decision within 5 business days
• We may request additional information to process your request

Step 4: Refund Processing

If approved:

• Credit card / debit card refunds: Processed within 5–10 business days to your original payment method
• PayPal refunds: Processed within 3–5 business days
• Other payment methods: Processing times vary by provider

Please note: Your bank or payment provider may take additional time to post the refund to your account. We have no control over your bank's processing time.

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience verified technical issues that prevented you from using the Services (e.g., extended platform outage, generation failures caused by our systems), we will:

• First attempt to resolve the issue and restore your credits
• If resolution is not possible, provide a refund or equivalent credit for the affected period

5.2 Billing Errors

If you believe you were charged incorrectly (duplicate charge, wrong amount, unauthorized transaction), contact us immediately at [email protected]. We will investigate and resolve billing errors promptly.

5.3 EU Consumer Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from a purchase within 14 days under the Consumer Rights Directive. However, this right does not apply to digital content that has been fully delivered with your prior express consent, where you acknowledge that you lose your right of withdrawal once the content begins to be delivered.

By making a purchase and using credits to generate content, you expressly consent to the immediate delivery of digital content and acknowledge that you lose your right of withdrawal for the consumed portion.

6. Dispute Resolution

Before initiating a chargeback or dispute with your payment provider, we strongly encourage you to contact us first at [email protected]. We are committed to resolving issues fairly and promptly.

If you initiate a chargeback without first contacting us:

• Your account may be temporarily suspended pending investigation
• If the chargeback is found to be without merit, your account may be permanently terminated
• We will provide transaction records and usage logs to the payment processor as evidence

7. Payment Provider Terms

All payments are processed through our third-party payment providers (including PayChanel, Stripe, and PayPal). Each provider has its own terms and conditions that may affect refund processing. By making a purchase, you also agree to the terms of the applicable payment provider.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect upon posting on our website. We will update the "Last Updated" date at the top of this Policy.

For existing purchases, the Refund Policy in effect at the time of your purchase will apply to your refund request.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Support: [email protected]
• Privacy Inquiries: [email protected]
• Web: Contact Page

Response Commitment: We aim to respond to all refund inquiries within 2 business days.

---

Last Updated: June 8, 2026

Effective Date: June 8, 2026